You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.
Unfortunately we are not able to change an order once it has been submitted; this includes changing the size and colour of an item, removing an item or changing the delivery address. Of course you have the right to cancel the complete order. If you want to cancel your order, please contact Customer Service.
If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.
You can always return goods if they are defective/faulty. You should inspect the Love Stories goods as soon as you receive them for defects or damage. Please note that we must be notified within 14 days if any items received are defective or damaged. So what should you do? The best way is to contact us first by sending an e-mail with pictures of the faulty products explaining what is wrong. After that we will issue a replacement if available or, if required by the customer, a refund. In case of damaged or faulty goods, the cost of returning the goods will be reimbursed to the customer. If you have any further questions or concerns about returning a purchase, please don’t hesitate to contact us on email@example.com.
Due to hygene reasons we do not accept returns for briefs, bodysuits, swimwear briefs and swimsuits.
Always include the Return Form, your order number(s) and preferably the delivery note you received with your package.
Please note that we will not pay the shipping cost for these returns. We will refund you for your returned product.
If for any reason you are not satisfied with your online order, for instance the size was not correct or you don’t like the colour, you can return the articles in the box that you received from us or other packages that will prevent the clothes against damaging (FINAL SALE – Cannot be Returned). The articles must be returned unworn, undamaged and with their labels attached. As per the Terms & Conditions, items for refund must be returned within 14 days. Follow the instructions on the Return Form enclosed with your order and return to the address below.
Address for Mailing and Returning Goods:
Love Stories Australia
PO Box 5574 West End Qld 4101 Australia
Please Note: Always include your order number(s) when you make a return to us.
All personal information saved at the website will be handled
with the utmost care. The information that we store will not be sold or
used for any purposes other than ensuring the best service possible. It
will solely be used for informing you about special offers and other
marketing opportunities related to the different divisions of Love
Stories Intimates. Your personal data may be disclosed to third parties
only when it is necessary to fulfill the purposes described above. When
registering to the website, you have the option not to receive any
information from Love Stories Intimates.
If you wish to
end your Love Stories Intimates subscription, you may make the changes
in your account settings or send an email to firstname.lastname@example.org. State your name and email address and a short description of the matter in the email.
You have the right to review your information on file at any time. This can be accessed by emailing email@example.com.
If the data is incomplete or incorrect, you have the right to have the
information corrected. All customers paying by card are subject to
validation checks. Love Stories Intimates reserves the right to delay
any order if fraud is suspected. For security reasons, we do not store
any payment information in our database.
Twice a year we launch our collection that is available in our
webstore, our Love Stories Boutiques and other stores that sell our
brand. Please check our Boutique finder for a complete overview of our
Love Stories Boutiques. Throughout the season different styles of our
collection arrive. You may contact Customer Service to check when an
article will be available: firstname.lastname@example.org
Didn’t find what you were looking for? Contact us.Contact