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Frequently Asked Questions

Ordering

Placing Orders

Do I need to have an account to place an order?

Can I change my order?

Can I cancel my order?

Payment

Payment Methods

What type of Payment do you accept?

How do I pay for my order?

When will I be charged?

Delivery

Order status

When will my order be shipped?

How can I track my order?

When will I receive my order?

What should I do if something is wrong with my order?

Our delivery

Where do Love Stories Australia deliver to?

What are the shipping costs?

Returns Policy

Returns

I want to return my order or a part of it, what should I do?

Can I return my online purchased items in store?

Have you received my return?

Can I return sale items?

Exchange

Can I exchange an item online?

Can I exchange an online order in store?

Technical issues

Technical problems

I am having payment problems!

There is an error in the website/store!

Privacy

Our privacy policy

Our privacy policy

Contact

Customer service

How do I contact customer service?

Product

Do you have a size guide?

Love stories size guide

Collection

Love Stories collections

When will the new collection arrive?

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